Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

How to Get Help when the Surgery is Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

If you need to see a Doctor outside normal surgery hours, please call NHS 111. The call is free from landlines and mobiles.

For further information about NHS 111, please see below.

Urgent Problems during Surgery Hours

Either call in to the surgery, or telephone 020 8623 1300.

There is an emergency doctor available from 8am till 10am for appointments / telephone consultations and home visits as the emergency doctor deems necessary.

An emergency walk-in service runs from 8am till 10.30am.

Severe Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospital:

Croydon Hospital Accident and Emergency Department.
Tel: 020 8401 3000.

Also in the event of poisoning or overdose the attend A&E.

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.